Listen to me / by JD Staley

You may or may no know one of the many things Staley Transformations does is "trash outs." 
Often we are contacted by estate attorney's, Realtor's or family who are trying to get a home cleaned out after a loved one has passed. 
Many times the job looks very do-able to the family, but, after delving in, they find it is not manageable. 
Such was the case in this particular story.

We had finished emptying out a home over the course of a couple weeks. Although only a condominium, the shear volume of content was amazing. 
We had noticed a cell phone that was plugged in and charging when we started the process. It was still fully functional and ringing numerous times throughout the course of the project. Obviously, the provider did not know the owner was deceased, and in this situation, the deceased had no family to have the phone deactivated.

We decided to call the provider to have the phone shut off. 
Straight forward and simple. 
The call went like this:

Us: Hi, we are called to inform you that "Joe Jingle" at 2222 Tulip Lane passed away a year ago. He need to have this phone deactivated..what do you need in order to do this?

Phone company: Ok, we understand, we would just need to owner to contact us, and we can deactivate the phone, and we will dissolve all past bills.

Us: I don't think you heard me correctly..the owner has died.

Phone company: Ok, yes we understand, but we need to owner to to call us.

Us: (voice a little more raised and emphatic, enunciating our words ) No, not ok, the owner is dead..let me spell that so you understand..DEAD.

Phone company: Yes, but in order for us to deactivate this number, we would need confirmation from the owner.

Us: (much louder as if this is going to help) So you would like to owner who is deceased to contact you, is that correct?

Phone company: Yes

Us: Well I'm going to have to make a few calls then, to someone who is able to contact the DEAD so I can have the DECEASED call you...because as I have said multiple times..they are DEAD, GONE TO THE OTHER SIDE, as in PUSHING UP DAISIES.

Phone company: Ok, we'll handle that when they call.

Not even joking. You can't make this stuff up.

Staley Transformations, Not So General Contracting.